✨ "Knowledge. Confidence. Excellence."
Who we are
Colbad is a consulting company dedicated to improving the efficiency, compliance, and client satisfaction of public services. We have a proven track record of success across a wide range of industries. Our team of experts are dedicated to understanding your specific needs and providing bespoke solutions to help you achieve your goals.
We believe that exceptional customer service is the foundation of every thriving business. Our consultancy specialises in equipping businesses with the knowledge, skills, and confidence to deliver world-class customer experiences.
Our mission is to help companies achieve the same high standards of customer service seen in leading businesses across the UK and America — not by simply replicating methods, but by adapting them to suit local cultures and business environments.
What we do?
At Colbad, we bridge the gap between global customer service excellence and African business potential. With a deep understanding of markets and international service standards, we empower businesses to deliver world-class customer experiences that drive loyalty, growth, and brand reputation.
What sets us apart is our unique ability to blend global best practices with local insight, offering tailored training solutions that respect cultural nuances while raising service standards to the highest international levels.
Our approach is both collaborative and tailored. We start by understanding your specific challenges and goals with our bespoke Initial Consultation & Needs Assessment.
Bespoke Solutions: We develop tailored solutions that address your unique needs and circumstances.
Continuous Improvement: We provide ongoing support and monitoring to ensure sustained success.
Michaela Cole-Phipps
Vice President, Data Analytics
Meet Our Team
Tina Cole-Ukhueleigbe
Vice President, Programme Co-ordinator and Operations
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